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People and agents

How people and agents appear on a screen: who has the controls, and one silhouette for each kind of actor.

Who has the controls

Live surfaces (a terminal, an agent's screen, a composer) say who is acting, in the one cockpit phrase that is about people rather than lights: Agent has control in grey while the agent works, You have control in brand-text once the person takes over, because yellow is what is yours. Taking over pauses the agent's turn; giving back resumes it. Show the phrase as words with a button for the hand-off (Take over, Give back), never as a status mark: control is not a state of the work, it is a state of the person. This is the honest answer to what yellow means in a terminal.

Actors: the avatar triad

People, agents and firms each have one silhouette everywhere: people are round, agents hexagonal (the agent icon's unit), firms square. Initials in DM Mono on a hairline, no fill, no hue, no photos or logos, at 22, 28 or 44 px. A hexagon means an agent before anyone reads the name. See the Avatar component.

Part of the brand book. See also Status, Data and Products.